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terms, conditions and disclaimer

 

 

All advice and information given at time of sale or at shows, is given on a goodwill basis, and is accurate to the best of our knowledge. Jackson Leisure Satellites cannot be held responsible for any changes in the satellite broadcast systems or footprints . Also we cannot be held responsible for any other future changes that may affect receiving programmes or broadcasts, or viewing cards encryption systems. It is the customers responsibility to check the legitimacy of viewing UK programmes abroad , encrypted or otherwise

 

Under the sale of goods act as you purchased your goods from us we have a legal obligation for any warranty* . ( no other party, manufacturer or otherwise has any legal obligation to you )

 
Jackson Leisure Satellites ltd offers the manufacturers standard 3 years warranty* on all Oyster, and Avtex products. All other products  that are not produced by Oyster ( Ten-Haaft ) or Avtex, have a standard 12 months faulty materials or labour warranty* unless stated otherwise. No warranty* covers routine adjustment.
The standard warranty* supplies only any replacement defective parts due to faulty materials or workmanship. There is no warranty on any adjustments or tuning whatsoever, or any component part of the system not supplied by us, ie. Tv or sat box , as the system will have been correctly adjusted and demonstrated to be working at the time of installation. Final payment to us ( which is only made after the system has been installed , correctly adjusted , and demonstrated to the full satisfaction of the customer ) will be deemed that the customer has seen the product working and its use explained .
The manufacturer does not cover our labour cost in the diagnosing or replacement of such parts
Our labour costs of this work is borne by us for the whole of the warranty period. If the system is taken to the importers in Northampton which may be nearer for you (NN6 6HF) there will be no charge for anything covered by warranty* but they may charge for anything else . Jackson Leisure Satellites will not accept any claim for reimbursement of any kind for any monies paid to a third party.
The exceptional high quality of our fittings enables us to cover any faults due to the installation, including water ingress to be covered for a period of 5 years
 
 

Warranty conditions

 

 
The warranty is strictly back to base in Grange Moor WF4 4ED Wakefield
and applies to the first user only, and are non transferrable
If a visit to your premises is required a charge of 50p per mile + VAT 
( our postcode to your postcode round trip ) will be charged. Anything that is not covered by warranty ie routine adjustments, or adjustment to equipment or wiring not supplied and fitted by us  will be charged at £50 for up to the first hour then £50 per hour thereafter .
 
Very often we are not in a position to know in advance if there is any cost involved until we have examined the system to determine if there is a genuine warranty fault that requires a replacement part.  As an alternative to this, an arrangement can be made to meet us at any of the many shows we attend throughout the year thereby saving the cost of travel.
If it is established over the phone a replacement part can be posted, we must have the defective part returned to us before a replacement can be dispatched, alternatively a credit card payment for the part, which will then be credited back to your card on receipt of the faulty part by us.
 
 

 

Because the reliability, and correct operation of the system is dependent on the installation, should the system be removed from the vehicle for refitting on a new vehicle this work must be done be Jackson Satellites ltd and will ensure the fitting on your new van will look as good as your existing one. We have seen many fittings by other dealers at no or less cost , that have left our customers almost in tears !

 

 

Failure to adhere to this will immediately cancel our own warranty however you will still have the option of warranty* provided by the importers
 

Should the fault be caused by anything other than the system supplied by us ie. Faulty pre existing wiring or connections in the van not installed by us, or incorrect adjustments. tuning or otherwise, will attract a labour charge.

 

 
*The standard warranty* supplies only, any replacement defective parts due to faulty materials or workmanship.
a phone call to us can very often resolve any issues that arise , and we are only too willing to help where we can , and you talk to a real engineer too!
 
 
 
PLEASE REMEMBER WE ARE HERE TO HELP, NOT TO TRY AND FIND EXCUSES TO CHARGE YOU MORE MONEY.   FEEL FREE TO RING OUR HELPLINE ANYTIME
07801 843332        01924848566