[skip to main content]

Customer Testimonials

We only put here verifiable comments that are in the public domain so here are just some of the postings on www.motorhomefacts.com. These are not family members or friends, simply people who felt they have had good service and wanted to tell others.  We could have pages of this stuff  here so if you want to look on the various forums you will find a lot more of similar comments...

“The Oyster was removed from the other van last week and refitted yesterday to the new van. The work was carried out by Robert Jackson in Wakefield. As with the previous installation, a job well done, and tested for me before I took the van away. The satellite programs can be viewed on the TV and also via the monitor, which serves are a reverse aid. The two can be viewed at the same time. Whilst I was there, a customer 'phoned who, by the sound of it was struggling to get reception overseas. Hearing Robert diagnose the problem by phone is certainly a testament to his product knowledge.” Russell


“As a member of the trade I would second that! Robert and his family are 100% genuine. We know of several people who have had problems with their Oysters, people that haven't bought from Robert, yet he has happily carried our repair and maintenance work for them, often free of charge just to be helpful. We now purchase our Oysters from them as their back up is so good, and we can put any technical question to Robert and get an immediate straight answer. Excellent” Eddie


“Hi all, Friend of ours had sat fitted at Shepton Mallet by the son & I was extremely impressed with his professionalism. Unfortunately at one point he realised he needed to remove a high level oven for access & was so apologetic to my friends as he stated he could not proceed with the installation as he was not qualified to remove & refit gas appliances. (Nice change from cowboys just getting on with it) Fortunately my friends came straight to me & I did the necessary for him to continue. He finished at half past ten at night after full test & demo. As I say very impressed with the service & professional attitude, Steve I've only got good things to say about Robert. Sorted and installed my Oyster. First class!!! Robert took our dish off our old motorhome and put it on our new van at the dealer, all was ok when Robert left, on picking up our new motorhome from Glossop caravan's the 12volt did not work, Glossop put it down to the sat dish, having spent 5hrs trying to repair it on ringing Robert he assured me it was not the sat dish fitting, he came from Wakefield to Nottingham to find a fuse blown, in less than 2mins he changed the fuse and all was well, I asked the cost and it was f.o.c. very very good service from a great fitter/chap dealer not so good. pleased to hear good words about Robert he fitted my oyster a year ago and he was spot on and totally genuine.”


“I recently had an Oyster system refitted to my new motorhome by a supplier near Newark (The one who had done the original installation on 1st van) However there were some issues that weren't completed properly and I kept getting the now common fault "no satellite signal recognised" and to change channels I now had to open the wardrobe door 'cos the magic eye wasn't working even though this was not faulty!

So, I contacted Robert on Monday this week, apologised that I was using him, but knew he had a good reputation, would he please help me?

Result: Spent 2 hours with me on Tuesday. Fixed all problems, sorted out software issues, magic eye problem AND now get all programmes except Sky Sports and Sky Movies - What a nice man - and value for money service!!”

 

Entered feedback in Company Reports:

“Robert fitted our Oyster Caro system in July. He came and fitted it at our home and we have nothing but praise for both Robert and the system.

First class.

Have left feedback

In these days of "slagging off the industry" how refreshing it is to be able to offer sincere praise for service that is second to none in my view. Earlier this year at the Stratford show I purchased a fully automated Oyster dish and Pace box from ROBERT JACKSON Satellite systems. The reason I chose this firm above all others was because three of my colleagues had bought from him previously and said how good his after sales service was and to me that is very important. Well they say the proof of the pudding is in the eating. Following my return home after the show I noticed a small crack in the paintwork on the dish and so I rang Mr. Jackson and told him of the fault. As I was going to the Pickering show he promised to have a look at the dish. Well this he did and promptly agreed to replace the dish without question. Subsequently a fault appeared on the sky box and as I was at the Malvern show last weekend he once again replaced it without hesitation. His reputation has been founded on after sales service and there is no doubt he is not lacking in professionalism. In my view he should change his name to ACTION JACKSON for that is what I and my colleagues have had. I spent the whole of my life in the customer service industry and I know just how important customer satisfaction is and to this end he has 10/10. Give him a call and see for yourself just how good he is.

And oh! by the way this is not a sales pitch on his behalf just a very grateful customer”.

We have just had our first trip out after we had visited yourself to adjust our Sammy solar satellite dish and our Sky box, it only took you less than 1 hour and we are highly delighted as we thought it was going to be a major job, we are comforted by the fact we can rely on someone that is trustworthy and knowledgeable, thank you Mr Jackson.