the UK's No.1 Satellite Installer for Caravans, Motorhomes, Canal Boats, Horseboxes, Motor Racing Team Trucks & Coaches
All of these customer testimonials are taken from the independent Forum site Motorhomefacts.com ...
The Oyster was removed from the other van last week and refitted yesterday to the new van. The work was carried out by Robert Jackson in Wakefield. As with the previous installation, a job well done, and tested for me before I took the van away. The satellite programs can be viewed on the TV and also via the monitor, which serves are a reverse aid. The two can be viewed at the same time. Whilst I was there, a customer 'phoned who, by the sound of it was struggling to get reception overseas. Hearing Robert diagnose the problem by phone is certainly a testament to his product knowledge.
As a member of the trade I would second that! Robert and his family are 100% genuine. We know of several people who have had problems with their Oysters, people that haven't bought from Robert, yet he has happily carried our repair and maintenance work for them, often free of charge just to be helpful. We now purchase our Oysters from them as their back up is so good, and we can put any technical question to Robert and get an immediate straight answer. Excellent!
85cm Oyster fitted by Robert Jackson at my house for a show price of £1800 incl digibox. After sales terrific as well, nothing too much bother!
Can I suggest and recommend Robert Jackson. He did a great job fitting my Oyster self seeking dish and sky digibox.
Hi all, Friend of ours had sat fitted at Shepton Mallet by the son & I was extremely impressed with his professionalism. Unfortunately at one point he realised he needed to remove a high level oven for access & was so apologetic to my friends as he stated he could not proceed with the installation as he was not qualified to remove & refit gas appliances. (Nice change from cowboys just getting on with it) Fortunately my friends came straight to me & I did the necessary for him to continue. He finished at half past ten at night after full test & demo. As I say very impressed with the service & professional attitude.
I've only got good things to say about Robert. Sorted and installed my Oyster. First class!!! Robert took our dish off our old motorhome and put it on our new van at the dealer, all was ok when Robert left, on picking up our new motorhome from Glossop caravan's the 12volt did not work, Glossop put it down to the sat dish, having spent 5hrs trying to repair it on ringing Robert he assured me it was not the sat dish fitting, he came from Wakefield to Nottingham to find a fuse blown, in less than 2mins he changed the fuse and all was well, I asked the cost and it was f.o.c. very very good service from a great fitter/chap.
I recently had an Oyster system refitted to my new motorhome by a supplier near Newark (The one who had done the original installation on 1st van) However there were some issues that weren't completed properly and I kept getting the now common fault "no satellite signal recognised" and to change channels I now had to open the wardrobe door 'cos the magic eye wasn't working even though this was not faulty! So, I contacted Robert on Monday this week, apologised that I was using him, but knew he had a good reputation, would he please help me?
Result: Spent 2 hours with me on Tuesday. Fixed all problems, sorted out software issues, magic eye problem AND now get all programmes except Sky Sports and Sky Movies - What a nice man - and value for money service!!
In these days of "slagging off the industry" how refreshing it is to be able to offer sincere praise for service that is second to none in my view. Earlier this year at the Stratford show I purchased a fully automated Oyster dish and Pace box from ROBERT JACKSON Satellite systems. The reason I chose this firm above all others was because three of my colleagues had bought from him previously and said how good his after sales service was and to me that is very important. Well they say the proof of the pudding is in the eating. Following my return home after the show I noticed a small crack in the paintwork on the dish and so I rang Mr. Jackson and told him of the fault. As I was going to the Pickering show he promised to have a look at the dish. Well this he did and promptly agreed to replace the dish without question. Subsequently a fault appeared on the sky box and as I was at the Malvern show last weekend he once again replaced it without hesitation. His reputation has been founded on after sales service and there is no doubt he is not lacking in professionalism. In my view he should change his name to ACTION JACKSON for that is what I and my colleagues have had. I spent the whole of my life in the customer service industry and I know just how important customer satisfaction is and to this end he has 10/10. Give him a call and see for yourself just how good he is.
And oh! by the way this is not a sales pitch on his behalf just a very grateful customer
We purchased the above from you at the Malvern show this weekend and I just wanted to thank you for your service.
The set worked initially then stopped and you lent me an alternative 12V connecting cable which helped prove the socket on the ‘van was at fault! Once repaired, it worked splendidly using the aerial you recommended.
I was delighted today, Tuesday, to receive a storage/ carrying case for the TV which was not originally included in your price. Thank you for sending it and for doing so, so quickly - this is real service”.
Again, many thanks for all your help
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“”I just wanted to drop you a line to thank Paul again for installing the Oyster V Vision on our Motorhome yesterday the 15th February 2019.
It’s a lovely clean installation that has fitted on the roof better than I thought, and the internal electrics are nice and neat. Thanks for lending us your car, and I apologise again for arriving back a little late. It was due to excessive traffic and there was an incident on the road (not us) when we were heading back.” Last night when I was looking through the channels, my Android phone lost connection with the Dish and having looking at various advice on the internet, I changed the default WIFI channel from 6 to 3. This cured the problem and I also did an update to the software as one was available.
Again, thanks very much for undertaking the work, and hopefully we will bump into you again at one of the upcoming motorhome shows.
Philip & Dawn Haworth
Hi Robert / Sam,
“Just a quick note to advise that as we sit here at Praia da Luz on the Algarve, we are happily watching BBC1 HD on our 85cm SatSeeker.”
Many thanks for a really neat job in difficult weather conditions. You really shouldn't have driven out with the rubber covers we would have understood and been happy for you to post them to us. However, it really does serve to highlight your professionalism and pride it getting job done
perfectly. You can always use us for any endorsement on the work you do as we have no doubt you are the UK's No1 fitter and testament to that is the fact you have done it for us on three motorhomes!
Jon & Julia
Thank you for posting the update on your web site, I have just followed your instructions and it worked we have been able to reset and get it working so very helpful, we can now watch the royal wedding! Not too many companies as helpful as you much appreciated!”
Hi Robert altered both to what you advised working perfect! Not sure what caused it to change. The only thing I find is the buttons to control the dish etc are very hard to press. Other than that excellent many thanks once again for your excellent customer service and knowledge. What advantages are there in having Sky Q we spend a lot of time away in our van and are looking at ways of being able to receive more channels whilst in Portugal.
I phoned you twice this evening for help and you kindly assisted me. I followed your instructions and am now watching Sky
Many thanks for your help and the excellent instructions on your website.
All the very best
Robert, System delivered 15 minutes ago. Many thanks for the incredibly prompt supply and delivery.
Your son fitted my system yesterday and i am am very impressed with your company, the installer was at all times curtious and professional ( even looked like he knew what he was doing) we are very pleased with finished job all very neat and tidy and cannot wait to go on holiday to give it a proper try out ( will be in Wales next month ).
Once again many thanks and i would certainly recommend your company it pays to get the experts in.
Mr M Barber
We have just returned from Spain we were as far down as Cartagena where we received British channels. We would like to thank you for calling back when we were struggling to set up the dish in Spain for the first time. Because of your helpfulness we would not hesitate to recommend your company to other motorhome users.
Trevor & Sheila Gallimore
Thanks for your prompt and kind response.
Thank you so much for your online guide to re-set an Oyster 2 dish it was easy to follow and I managed to re-set my dish without a problem.
I would definitely come to you for any equipment or advise and recommend you to others.
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